Shipping Procedures

Pook & Pook, Inc. does not have in-house shipping, but we have a wonderful relationship with several local shippers who are happy to assist our customers with their packaging and shipping needs.

For shipment of small items (art, accessories, and small furniture) we recommend using:

1. The Packaging Store in Lansdale, PA (hrpa112@aol.com, phone: (215) 361-6940 or fax: (215) 361-6941), contact: Valerie Murray
2. The UPS Store in Downingtown, PA (store3093@theupsstore.com, phone: (610) 518-5010, ), fax: (610) 518-5476), contact: Zack Bolick

For shipment of large items we recommend contacting our office by phone at (610) 269-4040 or at via email at shipping@pookandpook.com so we may recommend one or more shippers that delivers to your area.

How the shipping process works:

1. You contact one or more of the shippers listed above (or a shipper of your own choosing) to obtain a shipping estimate.  Be sure to provide the shipper with the following information:  Your Name, Lot#(s) Purchased, Invoice Total, and the Zip Code to which the items are being shipped.  Please note that most shippers cannot generate a shipping quote until after an item is purchased.  Once you choose a shipper, please let them know you would like them to ship your purchase.
2. You must contact Pook & Pook, Inc. and let us know which shipper you would like to use (email shipping@pookandpook.com or call (610) 269-4040).
3. Items are then picked up at Pook & Pook, Inc.’s auction house by the shipper.  If you are utilizing a shipper for smaller items, we have pick-up times scheduled at least once a week following each auction, but if necessary, special pick-up times can be arranged if your require your items immediately (please note that there may be additional charges for special pick-up times).  For larger items, please have the shipper call us to arrange a pick-up time.  Shippers can pick up items at our auction hall between 9AM and 4:30PM Monday through Friday. 
4. All items must be picked up, or shipping arrangements made within two weeks of the day of sale.  Any items left at our facility for more than four weeks following the sale will incur storage fees at a rate of $5.00 per lot per day (this rate applies to all items regardless of size or value).
5. Once the shipper has your items, please allow 3-5 business days for them to process and package your purchase.  If payment for shipping has not yet been made, the shipper will contact you to arrange payment and then ship your items.
6. Please note that full payment for your items must be received before we will turn your item(s) over to the shipper.  Remember that if you pay with a personal/business check or international money order/cashier’s check, your items will be given a release date of 10 days after your payment is deposited.  This date is supplied to the shipper and they cannot ship your item(s) until after that date unless you provide Pook & Pook, Inc. with a copy of your bank statement showing that the check has cleared your account (we cannot check this from our bank). If you have any questions about paying for your items, please contact Deirdre Magarelli at billing@pookandpook.com

Please contact Elyse Ford at (610) 269-4040 or at shipping@pookandpook.com with any questions regarding pick-ups or shipping.

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